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Text Messaging Service Privacy Policy

Text Messaging Service Privacy Policy

Text Messaging Service Privacy Policy

Wayne Dalton, a division of Overhead Door Corporation (“we”, “our”, or “us”) respects your privacy rights and appreciates your interest in our products and services. This Text Message Service terms and privacy policy (“Policy”) is effective as of July 1, 2025, and applies to the SMS texting system we use to communicate with you about your purchase for garage door installation services (“Text Message Service”). This policy is in addition to the https://www.wayne-dalton.com/terms-of-use and https://www.wayne-dalton.com/privacy-policy, which, as applicable, is hereby incorporated by reference.

If you have any questions about our Policy or believe that our Text Message Service is not conforming to this Policy, please contact us by one of the methods listed below.

Wayne Dalton
2501 S. State Hwy 121 Business, Suite 200
Lewisville, TX 75067
Toll-Free Phone: (800) 275-3290
E-mail: [email protected]

Text Message Service Consent: By enrolling in or otherwise consenting to receive text messages using the Text Message Service, you agree to these Text Messaging Terms and Conditions. You may withdraw your consent by following the instructions in the Opting Out of Text Messages section below.

Collection of Information: Through your use of the Text Message Service, we may receive Personal Information directly from you. “Personal Information” is information that individually identifies you, such as your name, address, telephone number, and email. You may also choose to include other information in messages you send through the Text Message Service.

How we Use Your Information: We only use the information you provide through this service to communicate with you about your order, to confirm scheduled appointments, and for other purposes as necessary to provide the services you have requested. We may share this information with Lowes and our local installing dealers who assist us in providing the services. Your information will not be shared with third parties/affiliates for marketing/promotional purposes. However, we reserve the right to disclose any information as necessary to satisfy applicable law, regulation or governmental request, and to protect our rights or property.

Opting Out of Text Messages: If you no longer want to receive text messages, you may reply to any text message with STOP, STOPALL, REVOKE, OPTOUT, CANCEL, or UNSUBSCRIBE. As a person-to-person communication service, opt-out requests are specific to each conversation between you and one of our employees and their associated phone number. After unsubscribing, we may send you confirmation of your opt-out via text message. If you elect to contact us using our Text Messaging Service after you have submitted an Opt-Out request, you agree that we may communicate with you.

Frequency and Cost of Text Messages: This Text Messaging Service is for conversational person-to-person communication between you and us. We may send you an initial message providing details about the service. After that, the number of text messages you receive will vary depending on how you use our services and whether you take steps to generate more text messages from us (such as by sending a HELP request). We do not charge you for the messages you send and receive via this text message service. However, depending on your carrier and phone plan, standard data/text message rates may apply.

Protecting Children’s Privacy: This service is intended for adults, and we do not knowingly collect information from children under 13 years of age. If you believe a child has submitted information through this service, please contact us immediately.

Security: We have implemented reasonable security measures to protect the confidentiality of personal information under our control and appropriately limits access to it. Laws and regulations guide us in how to give you notification when certain types of sensitive information are involved in a security breach. We will provide you with notice in accordance with these laws and regulations. If you become aware of a security issue, please contact us at the email address listed above.

Policy Updates: We reserve the right, in our sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted and supersede any prior Policies. Your continued use of the Text Message Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.

Contact Us: If you have questions or concerns about our privacy practices, contact us using one of the methods listed above.

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