Are cable snubbers (cable drum wraps) required?

Yes. They are required to keep the door counterbalance cables in the grooves of the cable drums. They will prevent the cables from unspooling should the door encounter an obstruction.

Can I install my operator on a one piece door?

No, the operator is not designed for a one piece door and the safety features will not work properly if installed on a one piece door.

Can I mount the photo eyes high above the door to get them out of site?

No, photo eyes are safety sensors and need to be mounted no more than 5” above the floor to the center line of the safety sensor bracket

Can I operate my opener without the photo eyes?

When a TorqueMaster idrive is installed on a Wayne Dalton pinch resistant door photo eye safety sensors are not required. TorqueMaster idrives installed on non-pinch resistant doors require photo eye safety sensors. All Torsion idrives require photo eye safety sensors.

Can I run my operator from an extension cord?

No, this is a potential safety issue and a code violation.

Does the iDrive operator have to be centered above the door?

No. It can be at any point along the TorqueMaster tube above the garage door, as long as there is enough disconnect cable to hang on the right side at least 6 ft. off the ground.

How do I determine what radio frequency my idrive operator is?

All U.S. idrives are 372.5 Mhz, Z-wave capable idrives operate at 372.0 Mhz.

How do I get additional help if I can't find the answer on this website?

If you need additional help we recommend you contact your local dealer. If a local dealer isn't available - please call 1-888-827-DOOR.

How do I get an additional remote?

Click on the “find a dealer” link at the top of this page.

How do I teach a remote to my operator?

Press and release the program switch at the left rear side of the operator, the program status indicator will come on solid. Within 60 seconds press and release the desired button on the remote. For operators with yellow antenna wires the convenience light will flash on and off three times indicating a successful learn, for all others operators the program status indicator will extinguish indicating a successful learn. Note: For transmitters with a green L.E.D. the transmitter will require activation if new and if used will require reactivation to enable teach commands to be sent. See “What is the 10-5 procedure”

How do I teach my wireless wall station to my operator?

Press and release the program switch at the left rear side of the operator, the program status indicator will come on solid. Within 60 seconds press and release the light switch on the wall station. For operators with yellow antenna wires the convenience light will flash on and off three times indicating a successful learn, for all others operators the program status indicator will extinguish indicating a successful learn. Note: For wireless wall stations with a green L.E.D. the wall station will require activation if new and if used will require reactivation to enable teach commands to be sent. See “What is the 10-5 procedure

How far away from my door should I be able to operate my door using a remote?

Your remote should open your door from 50 to 75 feet away. Note: Weather conditions, radio frequency interference from outside sources, and electromagnetic interference such as radiated by a DC motor can adversely affect the distance from which you can operate your operator

How long is the power cord?

A 6 ft. power cord comes with the unit. A 15 ft. power cord extender kit is available.

How many keyless entry’s can I program into my operator?

idrives hold up to six RF devices. The storage register is a first in/first out. If you program a seventh device it will knock out the first programmed device.

How many transmitters can I program into my opener?

idrives hold up to six RF devices. The storage register is a first in/first out. If you program a seventh device it will knock out the first programmed device

How many Wall Stations can I program into my operator?

idrives hold up to six RF devices. The storage register is a first in/first out. If you program a seventh device it will knock out the first programmed device.

I purchased my iDrive from an authorized Wayne-Dalton dealer or retailer. How do I get missing parts?

Call (888) 827-3667 and provide the following information: name, address, Model/Series number, Purchase Location (name, city, state), D.O.M. (date-of manufacture located on the bottom center of the back panel), and the 5-Digit Code (located on your box - most likely on a sticker).

Is my idrive a Torsion idrive or TorqueMaster idrive?

A torsion idrive will have internal toothed gears to the left and right of the operator and the counter blance (Torsion springs) will be visible on the tube. A TorqueMaster idrive does not have gears to the left and right of the operator and the counter balance springs are contained within the TorqueMaster tube and will not be visible.

Is my operator CAR2U compatible?

All idrive operators are CAR2U compatible.

Is my operator CAR2U compatible?

All Wayne-Dalton garage door operators operating at 372.5 or 372.0 Mhz are CAR2U compatible. Wayne Dalton Garage Door Operators operating at 303 Mhz are not CAR2U compatible

Is my operator HomeLink compatible?

All idrives with D.O.Ms 0902 and later are HomeLink compatible, all versions.

Is my operator Z-wave (Home Access) compatible?

Those operators designated with a suffix of “Z” in the model number are Z-wave/Home Access compatible.

Light Kit will not turn OFF or Light Kit will not turn ON.

Refer to the Light Kit Troubleshooting guide in this Web site.

My door does not open all the way and the motorhead beeps three times after it stops, what is the problem?

Photo Eyes are not being detected, ensure PEs are installed, aligned, and apertures are clean. If it is a TM idrive and a pinch resistant door and PEs are not installed verify that the PE detection jumper is not installed. Use a picture of the idrive with the jumper

My door does opens but stops short of the full open position, what is the problem?

Check the horizontal tracks to verify there is sufficient track to door edge spacing, particularly at the back hangers; distance required is ½” to 5/8” on each side. Check door balance, if door is more than 45 lbs heavy, the operator will sense this and shut down power to the motor

My door stops short of the floor, what is the problem?

Rerun the profile routine pressing downward on door as door comes down onto the floor the first time, release downward pressure when door starts to open the second time

My door travels all the way to the floor then reverses and returns to full open, what is the problem?

Verify that no object is under the door, such as a screw driver or stone. Verify door is not tight against jambs/jamb seals, verify there is no binding between track and door edges (track tight inward to door)

My door travels closed but stops and reverses to full open before it reaches the floor, what is the problem?

Verify door is not tight to jambs/jamb seals. Insure there is not an object such as a pull rope breaking the PE beam path causing the door to reverse. Verify track is not tight to door edges causing a bind.

My door will not close, from open it travels a short distance downward and then reverse to full open, what is the problem?

Problem is most likely photo safety sensor related. Use constant pressure on the push button or up/down button on a wireless wall station; if the door closes all the way with constant pressure on the switch it is a safety sensor issue. Verify alignment of sensors, clean apertures with a slightly damp cloth or paper towel, verify connections at motor head and ensure no staple has broken or pierced a wire. If none of these correct the issue, replace the safety sensors.

What can I do to increase the range of my wireless accessories?

Verify that the antenna is fully exposed. For best results, have it straight up and own. It can be taped to the wall above operator. Do not fasten using metallic fasteners. Range: normal situation is 75 ft.

What is the “10-5” procedure?

Transmitters that have the suffix “U” or “A” may require activation prior to programming these to the operator

Changing Wireless Wall Station code.

1. Press and hold the wall station's light button for approximately 10 seconds until the wall station's LED begins to blink rapidly. Release button. (LED will turn off)
2. Press and hold the wall station's light button again (LED will light) for approximately 5 seconds until the wall station's LED begins to blink rapidly. Release button.
3. LED will blink on and off three times indicating a successful security change.

Changing the Transmitter Code

1. Press and hold the Transmitter's large button for approximately 10 seconds until Transmitter's LED begins to blink rapidly. Release button.(LED will turn off)
2. Press and hold Transmitter's large button again (LED will light) for approximately 5 seconds until the Transmitter's LED begins to blink rapidy. Release button
3. LED will blink on and off three times indicating a successful security code change
4. You must now re-program this Transmitter to the moterhead unit. "See Programming Transmitter to Motrhead Unit"

5. What is the battery life on the transmitters? Keyless entry? Wireless Wall station?

   Under normal operation a battery in any accessory should last between one and two years

6. What is the current (amperes) draw of my operator?

   The TorqueMaster operator is rated at 3 amperes. The Torsion idrive is rated at 4 amperes.

7. What is the door height limitation?

   Your door should be no more than 8 ft. high. There are no width limitations.

8. What is the door weight limitation?

   Your door must be less than 225 lbs.

9. What is the door width limitation?

   There is no door width limitation

10. What is the hp rating of my operator?

    idrives are DC motor powered operators and as such are not rated by horsepower

11. What is the purpose of the detent pin?

    The detent pin adjusts the timing of the motor head pivot to the movement of the door. Operation: Door opening - motor pivots up and the pin goes into the motor bushing to hold it in place. Door closing: the pin slowly moves out to the left as the door is released. When the door has reached the ground, the pin is out of the bushing therefore releasing the motor. Only make adjustments on a properly balanced door.

12. What is the warranty on my accessories (remotes, wall station, keyless entry, light kit, photo eyes)?

    Accessories have a one year warranty from date of installation.

13. What is the warranty on my operator?

    Warranties vary by model number, see your owners manual for warranty specifics. View our warranty chart.

14. What is the warranty on the batteries?

    Batteries are not warranted

15. What locks or prevents my door from being opened from the outside

    When properly adjusted the motor will swing down when a closing door reaches the floor and prevent the door from being opened without either disengaging the operator or sending a door open command from a wall station, keyless entry, or remote transmitter; including HomeLink and CAR2U.

16. What should I do if my unit is not operational?

    Unplug your unit. Check the outlet for power. Wait 15 seconds. Plug the unit in. It should beep twice. If it does not, please contact us at (888) 827-3667. If it does, please use the Troubleshooting Guide on this Web site to find the Fix for your Problem.

17. What type of battery(s) do I need for my remotes? Keyless entry? Wireless Wall Station?

    Wall Station: (2) AAA batteries

    Transmitter: (1) CR2016 or equivalent battery

    Wireless Keyless Entry: (1) CR2032 or equivalent battery

18. When do I need to install the Photoelectric Sensors?

    Photo Eyes are required on 8000 Series doors because they are not pinch-resistant (UL325). When installing Photo Eyes, place a jumper on the PE switch.

19. When is it necessary to profile / run the Install Routine?

    You should run the Install Routine the first time you install the unit. After that, re-profiling is required when a physical adjustment is made (i.e., track, door or spring adjustments). Detent pin adjustments do not require re-profiling.

20. Why does the unit shut down after running a few consecutive cycles?

    If you run the unit more than eight cycles in five minutes or run 6-8 consecutive cycles, the motor will shut down to prevent overheating. Recovery time is five minutes

21. Will programming be lost if the power goes out?

    No. Programming should not be lost when your power goes out.